A former customer service rep at Health Net Inc., a nationwide health maintenance organization based in Woodland Hills, is suing the company for requiring off-the-clock work … and she’s trying to turn the Fair Labor Standards Act suit into a class action that could involve hundreds of workers.
Shaunetta Eddings’ lawsuit says Health Net doesn’t pay call center workers for activities performed at the beginning and end of their shifts. The suit claims that workers had to be at their work stations and prepared to take calls at the beginning of their shifts and that they weren’t compensated for time spent logging into or shutting down their computers daily.
The suit also alleged that Health Net requires employees to work through meal and rest breaks without pay. Eddings blames the missed breaks on the company’s unreasonable pressure to meet production goals.