Have you ever said something in the heat of the moment that you later wished you could take back?
Keeping your cool in volatile situations may not be easy, but it’s the right thing to do. When emotions get out of control, so do your sensibilities.
It’s not unusual to feel angry at work. But even when you are angry, you can fake it. By using the cues below, you’ll seem to have emotions under control if you must engage in conversation when anger is surging:
Control your breathing, which lowers your pitch and makes your voice sound credible. Instead of breathing from your chest, breathe from your diaphragm to project your voice. Here’s a way to locate your ideal “tone”: say “uh-huh” several times; “huh” is your optimal speaking note.
Pause between sentences. Count one or two beats to make sure you’re under control.
Think of it as acting, because it is. Many people even take acting lessons to help them think faster on their feet. Practice looking and sounding neutral, for those times when emotions threaten to get the best of you.