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Tell them when they mess up

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in Leaders & Managers

Don’t come down too hard on your employees, but confronting the situation is important.

Jim Turley, CEO of Ernst & Young, understands that managing people means talking to them personally when things go wrong, knowing that it does more harm than good to ignore flubs.

“It’s having the confidence to give them direct feedback in a constructive way,” he says. “It is a nice thing to do, it’s the respectful thing to do, and, frankly, I think it’s the effective thing to do.”

Sidestepping the issue will only exacerbate it and create an uncomfortable atmosphere, where employees don’t know for sure what you think of them.

Lesson:
Be direct and honest about your people’s failures as well as their accomplishments.

— Adapted from Nice Guys Can Get the Corner Office, Russ Edelman, Tim Hiltabiddle and Charles C. Manz, Portfolio.
 

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