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The high cost of rudeness at work

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Jan blames James for a project gone wrong ... Bill takes credit for his assistant’s creative work ... And Bryce always has an unpleasant rumor to share.

Rudeness and incivility at work have a huge effect on performance, according to a Harvard Business Review study. In response to rudeness at work:

  • 48% of employees decreased their work effort
  • 47% decreased their time at work
  • 38% decreased their work quality
  • 66% said their performance declined
  • 80% lost work time worrying about the incident
  • 63% lost time avoiding the offender
  • 78% said their commitment to the organization declined

Source: Harvard Business Review.

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