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Leading change: 4 guidelines

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Lead your team through changes by following these four guidelines:

1. Tell. Your job is to give clear instruction and make things happen, so everyone understands the big picture. Tell your employees exactly what to do and why your plan will work. 

2. Sell. Resistance to change is natural, so once people begin to understand a new project, they may hesitate. Explain the worth and significance of changes.

3. Encourage.
As your employees explore the changes and think critically, they will look to you for reassurance. Remain as a strong guiding hand, but let them branch out.

4. Empower.
Once your people are committed to improving, your role turns into coaching. Support their efforts and validate their achievements. 

—Adapted from Strategic DNA, Lawrence Hobbs, Agate.



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