When Medical Mutual Insurance of Ohio learned that 11 computer disks mailed to state retirement groups in Columbus had not arrived, the insurer contacted the U.S. Postal Service.
There was reason for concern: The disks contained personal information on 36,000 Ohio retirees. Although the Postal Service could not confirm that the disks had been mailed, it conducted a search of Postal Service plants, delivery units and a mail recovery center in Atlanta.
Meanwhile, Medical Mutual conducted a quick investigation of its own. The company concluded that the disks had indeed been mailed—with insufficient postage.
Advice: When mailing sensitive data, consider checking off and paying for one of the Postal Service's 11 "Track & Confirm" options.