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One of the biggest challenges for managers is getting accurate information from staffers. After all, your decisions are only as good as the data you use to make them. To ensure that you get complete, correct answers to your questions, ask employees to provide supporting facts and figures. If they cannot draw upon documented data, ask them how they arrived at their answers. As you listen, determine whether the information can be verified or whether it’s really opinions or hunches disguised as fact.
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Even the most hard-boiled negotiator has emotions. And understanding how to leverage yours — and your counterpart’s — can spell the difference between success and failure. While most negotiating training focuses on the rational side of negotiation, the emotional side has been neglected....Click here to find out more.