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Whenever an employee shares some personal news, show interest and follow up. If she’s visiting a sick relative, ask how it went when she returns. If she’s taking an evening class, ask what she’s learning. Follow-up questions reinforce your concern for others and strengthen your appeal.
Robert Mnookin knows how … and this Harvard Law professor, international negotiating expert and bestselling author will share his secrets for how you can successfully negotiate with people you don't trust – or even like....Click here to find out more.