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One of the most common and easily preventable causes of communication breakdown is when individuals fail to address someone’s question. Even if you don’t have a ready answer, the first sentence out of your mouth should acknowledge that you heard the question and provide at least a preliminary or qualified answer right away. You run all kinds of risks by ignoring the question and plowing ahead with what you want to talk about or by failing to paraphrase what you just heard and then responding to an entirely different question.
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