The most persuasive communicators balance advocacy and inquiry. Advocacy means you state what you think, know, want or feel. You express your own views, as opposed to asking about others’ views. Inquiry involves learning what others think, know, want or feel. The best conversationalists mix both skills—they do not dominate by blabbing about themselves, and they do not interrogate by badgering someone with constant, prying questions. You also can confirm understanding by expressing your ideas and then getting feedback from others.
Work has changed. The office is no longer the center of the universe. In today’s connected world, more employees are doing work “out there”—either face-to-face with customers, in far-flung locations or simply in their pajamas....Click here to find out more.