Strike the best conversational mix — Business Management Daily: Free Reports on Human Resources, Employment Law, Office Management, Office Communication, Office Technology and Small Business Tax Business Management Daily
The most persuasive communicators balance advocacy and inquiry. Advocacy means you state what you think, know, want or feel. You express your own views, as opposed to asking about others’ views. Inquiry involves learning what others think, know, want or feel. The best conversationalists mix both skills—they do not dominate by blabbing about themselves, and they do not interrogate by badgering someone with constant, prying questions. You also can confirm understanding by expressing your ideas and then getting feedback from others.
When employees complain about “workplace bullying,” managers and HR are often confused about how to respond. Could this be harassment that requires a legal response? Is the employee using the term to describe a colleague who is simply annoying?...Click here to find out more.