When concluding a phone conversation, wait an extra second before hanging up. You never know when the speaker will add a key point or remember to tell you something important. Let the other person hang up first. You benefit by giving the other person the last word.
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Chronic negativity frequently starts with only one or two employees, but it can quickly infect an entire department. When this happens, the inevitable result is reduced productivity, damaged morale and eventually increased turnover, so wise managers try to nip negativity in the bud....Click here to find out more.