When concluding a phone conversation, wait an extra second before hanging up. You never know when the speaker will add a key point or remember to tell you something important. Let the other person hang up first. You benefit by giving the other person the last word.
The 21st-century administrative professional needs to be a manager and a leader with advanced skills in communication, decision-making, collaboration, planning and project management. Successful executives need outstanding admins who are willing to effectively partner with them and find ways to work productively together....Click here to find out more.