As much as you might want to help an angry or upset worker feel better, it’s not always possible. Some individuals need time to cope with serious problems or personal tragedies. But that doesn’t mean you should ignore them. Provide comfort by listening. Don’t change the subject or provide unsolicited advice (such as “Don’t take it so hard”). You risk hurting the person even more if you try to divert his attention away from the topic in a well-intentioned effort to lift his spirits. If you’re worrying about what to say, just say nothing. Your presence alone can offer support.
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