What to say when …

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in Leaders & Managers,Office Management,Workplace Communication

Your new hire appears to lose confidence after making some early blunders:

“I know you probably think you’re not off to a great start here. But I don’t see it that way. In fact, you’ve got a golden opportunity to prove to me and your colleagues that you can regain your momentum, produce good results and prove why you’re the right person for the job. Don’t doubt yourself—I certainly haven’t lost faith in you.”

You want to encourage your salespeople or customer service reps not to take rejection personally:

“We’re in a business where success is defined by persistence, commitment and diligent activity, not by avoiding anything that’s unpleasant. Ask the top 100 reps in this company/ field how many times they had someone hang up on them or tell them off, and I guarantee you’ll hear an astonishingly high number. The most effective performers don’t let themselves get distracted by momentary setbacks. They keep working and moving forward. Whenever you feel rejection, think to yourself, ‘That’s the price of my success. There’s no way around it.’”

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