Stay calm in a storm — Business Management Daily: Free Reports on Human Resources, Employment Law, Office Management, Office Communication, Office Technology and Small Business Tax Business Management Daily
If you manage someone who’s emotionally volatile and high strung, pay attention to how your personality reacts to theirs. You don’t want to become more impulsive or emotional in their presence. Strive to remain calm when interacting with them. Breathe evenly, remain physically still (no foot shaking or arm waving) and maintain an outward expression of neutrality. Even if you’re anxious on the inside, control what others can see. You don’t want to lose your composure just because you’re dealing with someone who irritates you.
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Do some of your employees require more "managing” than others? Do some enjoy pushing the limits, while others seem totally clueless about the problems they cause? From emotional drama queens to lazy slackers, all of these aggravating folks can be considered "Challenging Employees” — people who consume an inordinate amount of your time and energy, but are not really bad enough to fire....Click here to find out more.