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What to Say, "When"

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in Leaders & Managers,Office Management,Workplace Communication

You realize you’ve just made a faux pas in front of your boss:

 “That’s not at all what I intended to say, as my beet-red face now indicates. Let me try that again. What I really meant to say was... .”

An employee returns to work after losing a close family member:

“I’m so sorry for your loss. This must be a very difficult time for you, and my thoughts are with you. Please understand that I’ll do whatever I can to help—just ask. And if you want to talk, that’s fine too. I’m here to listen and to help you get through this.”

You learn from an employee that a task you delegated didn’t get done:

“I asked you to take care of this because it’s important and I looked to you to do it. I don’t want to lose faith in your ability to get things done. Is there anything I could have done to make myself clearer or help you understand what needed to get done?”

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