A manager tells us that he only hires job applicants after calling them at 4:30 p.m. on Fridays at their current employer. He concludes that if they’re still at their desk at that late hour, then they’re truly committed. But not so fast. Beware of equating dedication with hours worked. Instead, measure quantifiable results: the number of files or orders processed, the number of customer calls handled or the percentage of prospects turned into clients (a useful gauge for salespeople). Why? Some individuals can linger in the office but not perform productive tasks. They might chat with colleagues, kill time making personal calls, play solitaire on the computer or surf the Internet. Remember: It’s better to employ someone who accomplishes more in a solid eight-hour day than a hanger-on who routinely remains at work for 10 hours but produces little or no additional value.
The entire manager/employee relationship is based on one thing: communication. Yet most managers don’t talk to their staff enough … don’t know what to talk about … or don’t know how to have the necessary conversations to motivate and improve performance....Click here to find out more.