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What to say when …

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in Leaders & Managers,Workplace Communication

Your employee has just acted in an immature manner:

“If you take some time to reflect on your behavior just now, you’ll surely realize that it was inappropriate. Outbursts like that make it harder for us to communicate in a clear, civil way. It’s important that all of us express ourselves with professionalism. I hold myself to the same standard, and I know there are times when it’s hard to maintain control. But it’s necessary to carry ourselves properly if we’re going to work together and achieve our goals. [pause] What steps do you think you can take to avoid acting out in the same manner again?”

You discover that your boss has taken all the credit for a project you spearheaded [Discuss this in a private talk with your boss.]:

“You and I both know that you took credit for work that I did. Normally, I’m not all that concerned about having others enjoy some if not most of the glory for my work. But in this case, you went overboard. I draw the line when facts get distorted to the point where my efforts are totally ignored. It’s not something I treat lightly. I don’t want to blow this out of proportion, but I would like you to resolve this fairly. Are you prepared to give me public credit for my role?”

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