If you’re confronted with a problem, treat it as a puzzle that you must piece together. Whether your boss assigns you to clean up a messy personnel situation or you decide to take on a tough challenge on your own, strive to be specific and solution-oriented in how you contemplate the issue. Begin by drafting a list of to-do steps (such as gathering data, confirming facts, identifying secondary problems) and then implementing them promptly. Constantly think in terms of solutions by asking yourself, “What do I conclude from this?” and “How can I fix this?” Beware of lapsing into a resistanceoriented mind-set in which you fight the problem or overreact to it rather than addressing it decisively. If you dwell on its magnitude or complexity, you may become immobilized.
Work has changed. The office is no longer the center of the universe. In today’s connected world, more employees are doing work “out there”—either face-to-face with customers, in far-flung locations or simply in their pajamas....Click here to find out more.