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Encourage note taking

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in Leaders & Managers,Workplace Communication

When you want to give an employee a set of facts (such as dates and times of upcoming meetings), warn her before you start spewing out data. If she’s not ready to listen and retain what you say, you’ll wind up having to repeat it later. Say, “Please take notes on this, because I’m about to give you a lot of important information.” Then have her confirm that she understands— don’t rush off and skip this final step.

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