Sharpen your persuasive power by giving a reason — Business Management Daily: Free Reports on Human Resources, Employment Law, Office Management, Office Communication, Office Technology and Small Business Tax Business Management Daily
If you want to convince someone to do something, give a reason. This sounds obvious, but many people neglect to attach a “because” to their request. In famous experiments conducted by Harvard social scientist Ellen Langer, she approached people waiting to use a library copy machine and said, “Excuse me, I have five pages. May I use the Xerox machine?” Sixty percent said yes. When she changed her request with another group to, “Excuse me, I have five pages. May I use the Xerox machine, because I’m in a rush?” 94 percent said yes.
When employees complain about “workplace bullying,” managers and HR are often confused about how to respond. Could this be harassment that requires a legal response? Is the employee using the term to describe a colleague who is simply annoying?...Click here to find out more.