When someone says something that ticks you off, don’t dwell on it. Some angry people mistakenly insist on talking about why they’re so agitated and focusing on what led up to their explosion. But when you’re flush with anger, reflecting on the past won’t help. Instead, look ahead and devise a short-term action plan. Discuss what needs to happen to rectify the situation or at least mitigate the damage. By plotting a productive, forward-looking strategy, you avoid letting slip the kind of nasty or irrational comments that you’ll regret later.
To help you take back control, Administrative Professional Today is teaming up with workplace guru and syndicated columnist Marie McIntyre on a new webinar that will help you successfully defuse the negative impact of gossip, rumors, and workplace busybodies....Click here to find out more.