Marshal your anger to produce quick results — Business Management Daily: Free Reports on Human Resources, Employment Law, Office Management, Office Communication, Office Technology and Small Business Tax Business Management Daily
When someone says something that ticks you off, don’t dwell on it. Some angry people mistakenly insist on talking about why they’re so agitated and focusing on what led up to their explosion. But when you’re flush with anger, reflecting on the past won’t help. Instead, look ahead and devise a short-term action plan. Discuss what needs to happen to rectify the situation or at least mitigate the damage. By plotting a productive, forward-looking strategy, you avoid letting slip the kind of nasty or irrational comments that you’ll regret later.
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Even the most hard-boiled negotiator has emotions. And understanding how to leverage yours — and your counterpart’s — can spell the difference between success and failure. While most negotiating training focuses on the rational side of negotiation, the emotional side has been neglected....Click here to find out more.