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What to say when …

by on
in Leaders & Managers,Office Management,Workplace Communication

Your employee isn’t handling an assignment in the proper way:

“The way you’re approaching this might work under certain conditions, but for our purposes it’s probably better if you consider another strategy. Although there are no fixed rules of what’s right or wrong here, I’ve found it can be more productive to handle this type of assignment by [make your suggestion]. I’d like you to experiment with this and see what you come up with. Will you give that a try?”

You’ve just lost your temper and you want to save face and calmly state your points:

“As you can tell, I feel very strongly about this—to the point where I find it hard to control my emotions. I regret losing my temper, and I hope you can forgive my outburst and look beyond that to the important issue that’s at stake. I realize I should strive to set an example and analyze this matter in a clear, calm frame of mind. I’m now ready to do that, if you will give me another chance.”

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