Start difficult conversations with an overview — Business Management Daily: Free Reports on Human Resources, Employment Law, Office Management, Office Communication, Office Technology and Small Business Tax Business Management Daily
You’re about to discipline an employee or criticize a colleague. Preface your remarks by saying, “I want to define my objective first.” Then state the purpose of what you’re about to say. Examples: “to give you some input on your performance” or “to alert you to some potential trouble in our unit.” This sets the tone and removes any mystery about what follows.
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