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Deliver bad news bluntly

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in Leaders & Managers

If you need to tell a boss, customer or employee something negative, don’t beat around the bush. Avoid prefacing the news with comments such as “I’ve got good news and bad news,” “It hurts me to say this” or “I wish I didn’t have to be the one to tell you this.” Just look the person in the eye and speak in a clear, direct tone. If you prefer to brace the listener for what you’re about to say, stick to “Let me be blunt” and then cut right to it.

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