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Grab attention with explanation, not hyperbole

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in Workplace Communication

You’re not going to gain a gold-studded reputation and earn promotions unless bosses and colleagues listen to you. And we’re finding that many would-be career climbers are stumbling by habitually overstating themselves.

Expressing your admiration with words such as world-class, earthshaking, incredible or simply astonishing may work the first time. But after a while, listeners will tune out.

It’s better to say what you see. If you respect someone’s work or find value in new data, describe why rather than labeling it “amazing.” Say, “Your analysis opens my eyes to assumptions we can’t use anymore about customer buying patterns.” You can still speak with enthusiasm, of course, but couple your excitement with substance.

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