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What to say when …

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in Leaders & Managers,Office Management,Workplace Communication

The CEO unexpectedly drops by your office, looks at your sloppy work space and says, “It looks like a tornado blew through here.”

“Yes, it’s unusually messy. We’re juggling three big projects at once and time is short. I’m most efficient when everything I need to work on is right here, even though that creates clutter.”

You need to criticize an employee for careless work, but you want to preserve his self-esteem:

“I like many aspects of your performance, but there’s an area you need to work on. Your work is too sloppy. Your last three reports had a total of 10 errors. I realize everyone’s human, but I need you to check harder for accuracy.”

Your boss compliments you effusively for something you didn’t do:

“As much as I wish I could take full credit for that, my role was more limited. Some other folks around here deserve to hear what you said.”

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