You blundered. Now you want to apologize for, say, forgetting to do what you promised. Don’t overdo it. If you launch into a blow-by-blow account of why you screwed up, you’ll come across as overly defensive or incompetent. Instead, give a two-sentence apology. Example: “I’m sorry for not following through. I know what went wrong and it won’t happen again.” Unless you’re asked for the gory details, leave ‘em out.
If you’re flying solo in your HR department, you feel pulled in a million different directions at once. How can you navigate to meet the needs of all your internal customers, play a more strategic role in your organization — and keep yourself sane?...Click here to find out more.