Listen for clues to what’s really on employee’s mind — Business Management Daily: Free Reports on Human Resources, Employment Law, Office Management, Office Communication, Office Technology and Small Business Tax Business Management Daily
Most conversations that last more than a minute are interrupted. Example: A phone rings, you both overhear a person’s loud voice down the hall or one of you has a coughing fit. After these brief intrusions, stay silent and let the employee pick up. Even if you were talking before the interruption, don’t jump right back in. Why? By letting employees redirect the conversation, you hear underlying issues that may be bothering them.