Build rapport with higher-ups by listening for these three situations: when they tell personal anecdotes (especially from their childhood), when they offer sage advice, or when they brag. If you hear them indulge in any of these topics, ask at least one follow-up question. The benefit is twofold: You show you want to learn and you prolong their pleasure.
The entire manager/employee relationship is based on one thing: communication. Yet most managers don’t talk to their staff enough … don’t know what to talk about … or don’t know how to have the necessary conversations to motivate and improve performance....Click here to find out more.