When criticizing, avoid “you.” Replace “You needed to proofread this” with: “This memo has about a dozen errors. It would help to proofread it and have someone else proof it, too. Even editors need proofreaders.”
The entire manager/employee relationship is based on one thing: communication. Yet most managers don’t talk to their staff enough … don’t know what to talk about … or don’t know how to have the necessary conversations to motivate and improve performance....Click here to find out more.