Repeat key words to show that you’re listening — Business Management Daily: Free Reports on Human Resources, Employment Law, Office Management, Office Communication, Office Technology and Small Business Tax Business Management Daily
Make sure speakers know that you’re concentrating on their remarks by identifying the most important words you hear. Then weave those words into your follow-up questions. Examples: A customer says, “I’m concerned about reliability.” You respond, “What aspect of reliability concerns you?” Or an employee says, “I’m uncomfortable with the new rules.” You respond, “What makes you uncomfortable?”
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Every day, key meetings take place in your office. And the decisions made as a result of these meetings can involve millions of dollars, and even change people’s futures. With everything that’s at stake in today’s challenging times, it’s no wonder that employers prize accurate minute-taking skills more than ever before....Click here to find out more.