Repeat key words to show that you’re listening — Business Management Daily: Free Reports on Human Resources, Employment Law, Office Management, Office Communication, Office Technology and Small Business Tax Business Management Daily
Make sure speakers know that you’re concentrating on their remarks by identifying the most important words you hear. Then weave those words into your follow-up questions. Examples: A customer says, “I’m concerned about reliability.” You respond, “What aspect of reliability concerns you?” Or an employee says, “I’m uncomfortable with the new rules.” You respond, “What makes you uncomfortable?”
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Like death and taxes, change is one of the certainties of life. And in today's business world, changes seem to be occurring at a faster and faster pace. For that reason, every manager must know how to successfully guide employees through the change process....Click here to find out more.