Repeat key words to show that you’re listening — Business Management Daily: Free Reports on Human Resources, Employment Law, Office Management, Office Communication, Office Technology and Small Business Tax Business Management Daily
Make sure speakers know that you’re concentrating on their remarks by identifying the most important words you hear. Then weave those words into your follow-up questions. Examples: A customer says, “I’m concerned about reliability.” You respond, “What aspect of reliability concerns you?” Or an employee says, “I’m uncomfortable with the new rules.” You respond, “What makes you uncomfortable?”
Managers and HR professionals are routinely forced to discuss uncomfortable topics with employees. But most never learned how. This insightful webinar offers realistic sample dialogues to help you sidestep potential awkwardness and conduct clear, direct discussions with employees....Click here to find out more.