Repeat key words to show that you’re listening — Business Management Daily: Free Reports on Human Resources, Employment Law, Office Management, Office Communication, Office Technology and Small Business Tax Business Management Daily
Make sure speakers know that you’re concentrating on their remarks by identifying the most important words you hear. Then weave those words into your follow-up questions. Examples: A customer says, “I’m concerned about reliability.” You respond, “What aspect of reliability concerns you?” Or an employee says, “I’m uncomfortable with the new rules.” You respond, “What makes you uncomfortable?”
Itâs critical to establish and enforce realistic (and legal) limitations on employeesâ use of their own computers, tablets, smartphones, email, social media accounts and other forms of technology â whether theyâre used in the workplace, on the road or at home....Click here to find out more.