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Jot it down to avoid misunderstandings

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in Leaders & Managers

You’re sitting across the desk from a peer or employee, discussing a problem you must work together to solve. Let the other person speak first. After listening, jot down what you understand are the main points, concerns or proposals. Then slide your paper across the desk to confirm that you’ve “got it.” Your colleague will appreciate your effort to understand, and you’ll raise the cooperation level.

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