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Control wild ‘batboy’

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Q A sales manager here often swings a bat at full speed while urging on his sales staff. It’s a real Louisville Slugger, and the salespeople find his behavior intimidating. I’m not his boss, just a peer. But I was so turned off by his antics, I told him to put the bat away because someone could get hurt. He didn’t. What’s the next step?

A Recommend other ways he can convey his message powerfully, rather than tell him what he should and shouldn’t do. And do it in private. For example, suggest that giving out $10 or $20 bills to the best performers can boost everyone’s morale and serve as a more motivating, uplifting prop than a bat.

Remember: Most of us chafe when criticized, even if we’re given great advice by well-meaning colleagues. So replace your frown and criticism with a positive proposal.

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