You hate to get trapped listening to a complainer. But saying “Stop whining” or “There’s nothing I can do about it” will only make things worse. When someone complains, advance the conversation so that you both seek solutions. Ask, “What do you think you can do to fix this?” If the complaints are directed at you or others, ask, “What would you like me to do?”
Traditional interview questions focus on the applicant’s past: Where have you worked? What have you done? What have you learned? But you need to know how people will perform in YOUR workplace. Enter talent-based interviewing....Click here to find out more.