Field complaints with grace

by on
in Leaders & Managers,Office Management

You hate to get trapped listening to a complainer. But saying “Stop whining” or “There’s nothing I can do about it” will only make things worse. When someone complains, advance the conversation so that you both seek solutions. Ask, “What do you think you can do to fix this?” If the complaints are directed at you or others, ask, “What would you like me to do?”

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