Field complaints with grace — Business Management Daily: Free Reports on Human Resources, Employment Law, Office Management, Office Communication, Office Technology and Small Business Tax Business Management Daily
You hate to get trapped listening to a complainer. But saying “Stop whining” or “There’s nothing I can do about it” will only make things worse. When someone complains, advance the conversation so that you both seek solutions. Ask, “What do you think you can do to fix this?” If the complaints are directed at you or others, ask, “What would you like me to do?”
New HR laws and regulations carry stringent rules on electronic records – and stiff penalties for noncompliance. And you can be sure that a savvy plaintiff’s attorney will pounce on any electronic sins of commission OR omission....Click here to find out more.