Field complaints with grace — Business Management Daily: Free Reports on Human Resources, Employment Law, Office Management, Office Communication, Office Technology and Small Business Tax Business Management Daily
You hate to get trapped listening to a complainer. But saying “Stop whining” or “There’s nothing I can do about it” will only make things worse. When someone complains, advance the conversation so that you both seek solutions. Ask, “What do you think you can do to fix this?” If the complaints are directed at you or others, ask, “What would you like me to do?”
If you’re frequently stressed because you can’t seem to impose a little order on the chaos you face on a daily basis, then maybe it is time to declare war on distractions, interruptions, clutter, and all the time-robbers you encounter at work—and at home....Click here to find out more.