Field complaints with grace — Business Management Daily: Free Reports on Human Resources, Employment Law, Office Management, Office Communication, Office Technology and Small Business Tax Business Management Daily
You hate to get trapped listening to a complainer. But saying “Stop whining” or “There’s nothing I can do about it” will only make things worse. When someone complains, advance the conversation so that you both seek solutions. Ask, “What do you think you can do to fix this?” If the complaints are directed at you or others, ask, “What would you like me to do?”
This engaging, entertaining webinar will explain recordkeeping requirements in light of the new laws and regulations. Plus, Joe will describe the legally safe best practices for gathering, storing and destroying personnel records....Click here to find out more.