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Train yourself to excel

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in Office Management,Workplace Communication

Excellence rarely comes easy. You can work hard, help others and possess a charming personality—and still not stand out.

To earn a reputation as a superb performer, you need to link your thoughts with actions. Take these steps:

Measure your progress. You might believe you’re responsible, reliable or good with customers. But unless you can back up your beliefs with measurable accomplishments, you may be deluding yourself.

Devise ways to quantify your strengths. Examples: Replace “I can handle tough customers” with “Sixty percent of customers who call to complain thank me in the end.” Replace “I stick to a schedule” with “Of 20 meetings I chaired, 19 of them ended on time.”

Maintain stamina. Excellence flows from consistency. Performing well in fits and starts won’t suffice.

Create your own rating system to evaluate your stamina on an ongoing basis. On a 1 to 10 scale, grade your alertness, mental acuity and physical fitness. If you’re yawning constantly or feeling overweight and sluggish, take steps to improve, such as getting more sleep or snacking more sensibly.

Set a precedent. You finish an assignment and turn it in. You’ve followed instructions to the letter. While you may produce fine work, that’s not necessarily going to reinforce your excellence.

Instead, go the extra mile. Offer something more. Examples: financial projections based on alternate assumptions, at least one piece of cogent evidence to support every point, a resource list for further information.

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