Take internal control when managing a crisis — Business Management Daily: Free Reports on Human Resources, Employment Law, Office Management, Office Communication, Office Technology and Small Business Tax Business Management Daily
Gain the respect and admiration of your employees by handling setbacks with aplomb. Tell them that despite adverse circumstances, you want them to join you in taking “internal control.” This means that rather than complain about outside factors like the sluggish economy, you’ll all take responsibility for your attitudes and actions.
Model the desired behavior by saying, “At this point, I’m responsible for devising a strategy that guides us through this. With your help, I can.”
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