What to say when … — Business Management Daily: Free Reports on Human Resources, Employment Law, Office Management, Office Communication, Office Technology and Small Business Tax Business Management Daily

What to say when …

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An angry employee complains that he never gets the best assignments

“In this case, you didn’t get the assignment you wanted. You’ve made that clear, and I understand. There will be other plum assignments. As I try to match the best employee with the job, I’ll make every effort to get you the kind of work you want.”

Your boss tells you that a surprise audit has uncovered financial irregularities in your unit

“I’d like to learn more and get to the bottom of this. This audit will help us plug holes and make permanent improvements.”

A mediocre employee seems to be in denial about his increasingly sloppy, error-prone performance

“This isn’t a matter of opinion. The work speaks for itself. That’s why we do benchmarking and evaluate everyone’s work based on measurable goals. Whether you agree isn’t as important as cutting your error rate.”

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