If a staffer makes a thoughtless or offensive remark—and you can tell he regrets it—don’t rush to lecture him. Instead, pause a few seconds while maintaining a poker face. See if he admits the comment was unprofessional. If he doesn’t, say, “I suppose you would like me to ignore what you just said.” Again, give him the opportunity to take it back. If he still refuses to acknowledge his unkind words, then explain your concern with his remark.
Your employee handbook can be an invaluable organizational tool … or an employment lawsuit waiting to happen. And in recent years, Congress and state legislatures have been busy enacting laws that directly affect your employee handbook. If you haven’t kept up, you could find yourself in court....Click here to find out more.