Give employees a chance to backpedal — Business Management Daily: Free Reports on Human Resources, Employment Law, Office Management, Office Communication, Office Technology and Small Business Tax Business Management Daily
If a staffer makes a thoughtless or offensive remark—and you can tell he regrets it—don’t rush to lecture him. Instead, pause a few seconds while maintaining a poker face. See if he admits the comment was unprofessional. If he doesn’t, say, “I suppose you would like me to ignore what you just said.” Again, give him the opportunity to take it back. If he still refuses to acknowledge his unkind words, then explain your concern with his remark.
Office coaching expert Marie McIntyre will provide specific strategies for complaining to your boss (or about your boss), giving constructive feedback to colleagues, and bringing up those "sensitive" issues that people are afraid to mention....Click here to find out more.