Give employees a chance to backpedal — Business Management Daily: Free Reports on Human Resources, Employment Law, Office Management, Office Communication, Office Technology and Small Business Tax Business Management Daily
If a staffer makes a thoughtless or offensive remark—and you can tell he regrets it—don’t rush to lecture him. Instead, pause a few seconds while maintaining a poker face. See if he admits the comment was unprofessional. If he doesn’t, say, “I suppose you would like me to ignore what you just said.” Again, give him the opportunity to take it back. If he still refuses to acknowledge his unkind words, then explain your concern with his remark.
When assistants are empowered to speak up and take the lead in collaboration with their managers, the potential for increased productivity and professional growth is limitless....Click here to find out more.