Ask a group of CEOs in any industry how they got to the top, and 99 percent will say it wasn’t their technical prowess but their strength as communicators. And I’m not just talking about dynamic speakers who can bring a room to tears and cheers. It’s really a talent for plain speaking and patient listening. Most of all, it’s the ability to avoid costly, embarrassing misunderstandings.
If you have a high tolerance for wishy-washy answers, half-baked commitments and people who mumble, then you won’t make it past middle manager. Leaders don’t accept ambiguity. They demand clarity so they can learn and make the right decisions.
I can’t stand people who refuse to give me clear, frank answers. I won’t hire anyone who always skirts around an issue or seems afraid to state a bold opinion. If someone makes vague comments,...(register to read more)