When dishing out assignments, don’t just explain the job and walk away. To make sure your employee understands what you want, draft a list of expectations that show how you’ll measure the project’s success. Example: The employee should “contact the customer, explain our policy, address the customer’s concerns and follow up.” You now have a road map to review the employee’s performance.
If you’re flying solo in your HR department, you feel pulled in a million different directions at once. How can you navigate to meet the needs of all your internal customers, play a more strategic role in your organization — and keep yourself sane?...Click here to find out more.