Use ‘expectations list’ when you delegate — Business Management Daily: Free Reports on Human Resources, Employment Law, Office Management, Office Communication, Office Technology and Small Business Tax Business Management Daily
When dishing out assignments, don’t just explain the job and walk away. To make sure your employee understands what you want, draft a list of expectations that show how you’ll measure the project’s success. Example: The employee should “contact the customer, explain our policy, address the customer’s concerns and follow up.” You now have a road map to review the employee’s performance.
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