Use ‘expectations list’ when you delegate — Business Management Daily: Free Reports on Human Resources, Employment Law, Office Management, Office Communication, Office Technology and Small Business Tax Business Management Daily
When dishing out assignments, don’t just explain the job and walk away. To make sure your employee understands what you want, draft a list of expectations that show how you’ll measure the project’s success. Example: The employee should “contact the customer, explain our policy, address the customer’s concerns and follow up.” You now have a road map to review the employee’s performance.
In the role of gatekeeper, assistants are a critical set of eyes and ears for their managers. But it's just as vital to be the voice, too. When assistants are empowered to speak up and take the lead in collaboration with their managers, the potential for increased productivity and professional growth is limitless....Click here to find out more.