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Use ‘expectations list’ when you delegate

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in Leaders & Managers,Office Management,Workplace Communication

When dishing out assignments, don’t just explain the job and walk away. To make sure your employee understands what you want, draft a list of expectations that show how you’ll measure the project’s success. Example: The employee should “contact the customer, explain our policy, address the customer’s concerns and follow up.” You now have a road map to review the employee’s performance.

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