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You already know that in job interviews you should ask candidates to share how they handled a bad situation. But go further. Ask, “Did you ever have to respond to a furious customer?” Listen to the answer and then ask, “Should you have done anything differently?” Followup questions help you evaluate personality and ability to learn.
New HR laws and regulations carry stringent rules on electronic records – and stiff penalties for noncompliance. And you can be sure that a savvy plaintiff’s attorney will pounce on any electronic sins of commission OR omission....Click here to find out more.