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You already know that in job interviews you should ask candidates to share how they handled a bad situation. But go further. Ask, “Did you ever have to respond to a furious customer?” Listen to the answer and then ask, “Should you have done anything differently?” Followup questions help you evaluate personality and ability to learn.
Integrating millennials into your workplace is like introducing a new technologyâthere's a big learning curve unless you get the right training. This new webinar will help your organization do a better job at recruiting, onboarding and managing your youngest workers....Click here to find out more.