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You already know that in job interviews you should ask candidates to share how they handled a bad situation. But go further. Ask, “Did you ever have to respond to a furious customer?” Listen to the answer and then ask, “Should you have done anything differently?” Followup questions help you evaluate personality and ability to learn.
Confused about how to manage employee requests for unscheduled, intermittent FMLA leave? Feel taken advantage of by employees who've learned to game the so-called "Friday-Monday Leave Actâ?...Click here to find out more.