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You already know that in job interviews you should ask candidates to share how they handled a bad situation. But go further. Ask, “Did you ever have to respond to a furious customer?” Listen to the answer and then ask, “Should you have done anything differently?” Followup questions help you evaluate personality and ability to learn.
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Ever feel like you're constantly interviewing Robo-Candidates? Same stock answers to the same questions … delivered in the same peppy tenor. It's time to shake up your interviews … and find what's really going on inside candidates' heads....Click here to find out more.