Find out what they learned — Business Management Daily: Free Reports on Human Resources, Employment Law, Office Management, Office Communication, Office Technology and Small Business Tax Business Management Daily

Find out what they learned

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You already know that in job interviews you should ask candidates to share how they handled a bad situation. But go further. Ask, “Did you ever have to respond to a furious customer?” Listen to the answer and then ask, “Should you have done anything differently?” Followup questions help you evaluate personality and ability to learn.

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