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Don’t be negative; be logical

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in Leaders & Managers,Workplace Communication

When giving feedback, never follow “you” with a negative. Examples: Avoid saying “You didn’t do what I asked” or “You won’t get it done that way.” That’s no help.

Try a three-step approach. First, describe even-handedly what your workers did. Then ask, “Were you satisfied with the result?” or “Did you consider trying my suggestion?” This demands a rationale for their behavior while preserving their freedom of choice. Finally, state what must be accomplished: “I need you to finish taking inventory by Friday.”

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