Withhold information the right way — Business Management Daily: Free Reports on Human Resources, Employment Law, Office Management, Office Communication, Office Technology and Small Business Tax Business Management Daily
Withhold information the right way. Sometimes you must hold back confidential information. Avoid phrases like “I’m not at liberty to say” or “Don’t go there.” These just stoke curiosity. Instead, speak positively. Say, “Let me fill you in on everything there is to know at this point,” or, “The situation as it stands is …”
In the role of gatekeeper, assistants are a critical set of eyes and ears for their managers. But it's just as vital to be the voice, too. When assistants are empowered to speak up and take the lead in collaboration with their managers, the potential for increased productivity and professional growth is limitless....Click here to find out more.