Ask what’s behind broken promises — Business Management Daily: Free Reports on Human Resources, Employment Law, Office Management, Office Communication, Office Technology and Small Business Tax Business Management Daily

Ask what’s behind broken promises

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in Leaders & Managers

When a peer or employee breaks a promise, that’s a golden opportunity to sort out problems and plan for the future. Rather than lash out, ask politely, “What happened?” Then ask, “Can you help me determine how I can trust you the next time you make a commitment?” This puts the onus on the individual to explain what happened and why it won’t happen again.

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