Ignore angry employees’ questions — Business Management Daily: Free Reports on Human Resources, Employment Law, Office Management, Office Communication, Office Technology and Small Business Tax Business Management Daily
When workers lose their composure, they often rail against their colleagues or the company. They may punctuate their diatribe with questions: “Don’t you see what’s going on?” or “You’d act the same way, right?” Don’t answer. No matter what you say, you lose control of the situation. Employees may pounce on something you say and misinterpret it. Better: Ignore their questions and ask them to elaborate on what they see as the problem—and the solution.
The 21st-century administrative professional needs to be a manager and a leader with advanced skills in communication, decision-making, collaboration, planning and project management. Successful executives need outstanding admins who are willing to effectively partner with them and find ways to work productively together....Click here to find out more.