Ignore angry employees’ questions — Business Management Daily: Free Reports on Human Resources, Employment Law, Office Management, Office Communication, Office Technology and Small Business Tax Business Management Daily
When workers lose their composure, they often rail against their colleagues or the company. They may punctuate their diatribe with questions: “Don’t you see what’s going on?” or “You’d act the same way, right?” Don’t answer. No matter what you say, you lose control of the situation. Employees may pounce on something you say and misinterpret it. Better: Ignore their questions and ask them to elaborate on what they see as the problem—and the solution.
Laura Stack, world-renowned productivity expert and author, will show you how to save time and get everything done with proven methods to attain peak performance and maximum potential.
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