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Listen without blinders

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in Leaders & Managers,Office Management,Workplace Communication

To listen well, you must make sure you understand before you judge. It’s easy to skip right to making a judgment.

When you’re on the receiving end of an opinion, here are the three biggest listening traps you face:

1. Someone starts to give an opinion that overlaps with one you already agree with, so you tune out and miss the gist.

2. Authoritative or charismatic speakers might sound so confident that you accept their input blindly—without assessing its worth.

3. A bashful person expresses an opinion in such a quiet way that you feel it can’t carry much weight.

To evaluate opinions fairly, assess the facts. If you don’t understand the issues involved, find out. As a first step, invite the speaker to move from the general to the specific. Ask for examples. Value input more highly when speakers give you solid supporting evidence.

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