Nothing irritates a CEO more than a manager who adopts a this-is-your-problem-not-mine tone. As you present the crisis, mix statements of fact with questions to involve others. Take notes and explore possible solutions. If you’re shot down or yelled at, ignore the commotion. Stay cool and keep plugging away. Make every word count. Don’t restate the obvious or paint gloom-and-doom scenarios.
The entire manager/employee relationship is based on one thing: communication. Yet most managers don’t talk to their staff enough … don’t know what to talk about … or don’t know how to have the necessary conversations to motivate and improve performance....Click here to find out more.