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Impress chiefs with bad news

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in Leaders & Managers

Nothing irritates a CEO more than a manager who adopts a this-is-your-problem-not-mine tone. As you present the crisis, mix statements of fact with questions to involve others. Take notes and explore possible solutions. If you’re shot down or yelled at, ignore the commotion. Stay cool and keep plugging away. Make every word count. Don’t restate the obvious or paint gloom-and-doom scenarios.

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