Pry open a silent clam — Business Management Daily: Free Reports on Human Resources, Employment Law, Office Management, Office Communication, Office Technology and Small Business Tax Business Management Daily

Pry open a silent clam

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To draw out shy employees, start by asking a simple, fact-finding question. Sketch a few tentative conclusions and let them guide you to what they consider the right one. Don’t ask lots of follow-up questions too soon, or you’ll overreach.

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