Rephrase objections as polite questions — Business Management Daily: Free Reports on Human Resources, Employment Law, Office Management, Office Communication, Office Technology and Small Business Tax Business Management Daily
If an employee refuses to do work or argues with you, resist the urge to fight back by declaring “that’s unacceptable” or “you better shape up.” Instead, repeat what the person says in a nonthreatening tone. Better yet, rephrase it as a question. Example: A clerk says, “There’s no way I’ll do that! It’s Don’s job.” You respond in a neutral voice, “There’s no way you’ll do that?” This puts the burden back on the employee to reconsider his stance.
Payroll tax audits are increasing at both the state and federal levels. And the IRS has launched what experts are calling "the most significant audit initiative in decadesâ aimed at fringe benefits, exec comp and payroll taxes. Are you prepared to receive an audit letter? Do you know what triggers an audit â¦ and how to avoid one in the first place?...Click here to find out more.