If an employee refuses to do work or argues with you, resist the urge to fight back by declaring “that’s unacceptable” or “you better shape up.” Instead, repeat what the person says in a nonthreatening tone. Better yet, rephrase it as a question. Example: A clerk says, “There’s no way I’ll do that! It’s Don’s job.” You respond in a neutral voice, “There’s no way you’ll do that?” This puts the burden back on the employee to reconsider his stance.
From tattoos and piercings to T-shirts, from bumper stickers to computer screen savers and more, employers are called on to balance employees’ individual expression against the rights of other workers and the employer’s business interests....Click here to find out more.