If an employee refuses to do work or argues with you, resist the urge to fight back by declaring “that’s unacceptable” or “you better shape up.” Instead, repeat what the person says in a nonthreatening tone. Better yet, rephrase it as a question. Example: A clerk says, “There’s no way I’ll do that! It’s Don’s job.” You respond in a neutral voice, “There’s no way you’ll do that?” This puts the burden back on the employee to reconsider his stance.
The HR Investigations Workshop will teach you how to avoid legally devastating mistakes and create investigation practices that can save the reputation of both you and the organization....Click here to find out more.