If an employee refuses to do work or argues with you, resist the urge to fight back by declaring “that’s unacceptable” or “you better shape up.” Instead, repeat what the person says in a nonthreatening tone. Better yet, rephrase it as a question. Example: A clerk says, “There’s no way I’ll do that! It’s Don’s job.” You respond in a neutral voice, “There’s no way you’ll do that?” This puts the burden back on the employee to reconsider his stance.
Wondering how Microsoft® SharePoint® 2010 can improve your organization? Or maybe your department has moved all its file sharing, documentation and communication to SharePoint, but is using only a fraction of its capabilities....Click here to find out more.