For example, say that another manager (with the same title or authority as you) demands that you stop invading his turf by asking his employees to participate in your department’s projects. Don’t get defensive or feign innocence. Instead, maintain a neutral expression and refrain from frowning or showing hostility. In a polite, inquisitive tone, ask: “What bothers you about that?” or “If we don’t share our best resources, how do you think we can foster ?” By trying to draw motivations. Better yet, you can turn a potential adversary into an ally—or at least someone who views you as attentive and nonjudgmental.
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